Open incident system
Open incidents
2
live in IM system
SEV1 / SEV2
1
Patterns
2
potential · click to promote
Avg triage
2m 18s
detect → draft
AI drafts pending
1
SEV2
Configurator API P95 latency spike — 2.4s (target 800ms)INC-2026-1138
detected 2026-05-13 03:48 · Grafana · alert-cfg-latency
open
Live signals · what Bridge read to draft this
Grafanap95 latency · configurator-api
2.41s
target 800ms
Helminventory-svc · v1.4.7
deployed 8 min before alert · status degraded
previous version v1.4.2 available for rollback
OpenShiftacme-prod · inventory-svc · pod restarts
4 pod restarts in last 10 min — readiness probe timing out
AI · draft response stepsPost-mortem draft · SEV2 · Configurator latency
Trigger: P95 latency on /configurator/build exceeded 2s for 4 min.
First suspected cause: Inventory API cold-start after recent K8s migration on inventory-svc.
On-call paged: Markus Bauer (BE)
Mitigation tried: rolled inventory-svc back to v1.4.2 → latency recovered in 90s.
Possible root cause: missing preStop hook on inventory-svc after migration.
Follow-up tickets to open: INV-118 (add preStop), INV-119 (latency SLO alert tuning).
SEV3
Dealer Portal v2 staging build failed — 3rd time this sprintINC-2026-1138
detected 2026-05-13 08:21 · Bamboo · dealer-portal-staging
pending approval
Live signals · what Bridge read to draft this
Bamboodealer-portal-staging · #1248
state red · failed stage e2e · quote-builder.spec.ts
AWS · CloudWatchLambda · pricing-fanout
errors 0 / min
AI · draft ticketTech debt · Dealer Portal v2 · flaky e2e tests
Pattern: 3 consecutive failures in dealer-portal e2e suite, all in `quote-builder.spec.ts`.
Likely root cause: flaky API mock teardown between tests.
Assign to: Jonas Wagner
Link: Bamboo plan dealer-portal-staging · build #1248